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telehealth challengesAlthough telehealth/e-visits were legitimate options prior to the Covid-19 pandemic, most patients and professionals opted for in-person meetings. Since March 2020, the prevalence of telehealth appointments has skyrocketed, and in some places, it is the only option to get care from a medical professional. With this widespread adoption of a completely different way of seeing patients, there have certainly been challenges, and one that affects a variety of medical professionals.

Difficulty in Connecting with Patients

It’s an unavoidable fact that having a barrier of technology prevents the connections that normally occur in a professional-patient relationship. Treating and diagnosing a patient via phone or video removes the ability to physically connect, and for many, the “connection” that exists in telehealth appointments is superficial. It is also less personable and can feel like a negative, unfulfilling experience for all parties. Telehealth appointments are sometimes considered to be less valid because they are believed to rely on informed guesses rather than close physical examination of the possible medical issue. This does not apply for all appointments, certainly, but many patients wonder how a medical professional could diagnose a broken bone, for example, without examining it in person. This can make a patient less likely to schedule an appointment if they feel the care they receive is less valid through phone or video.

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